Careview Careview: a web-app to tackle social isolation

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Objectives of the service

Careview is a web-app that uses GNSS positioning to improve the accuracy of outreach and door-knocking to identify socially isolated residents in a city, helping councils save money. This improves the statistical chances of finding socially isolated residents. Careview was the only non-clinical solution to win an NHS Innovation Award in 2017.

A socially isolated resident is an elderly person who has withdrawn from day-to-day interaction within their local community due to change in circumstances (such as bereavement) or prolonged mental or physical ill-health; or a newly arrived migrant who is unable to access public services.

Careview has two features:

  1. A secure map of social isolation hotspots across a city. This map is generated by council frontline staff who create a location-based alert by tapping the app if they see one of seven signs of social isolation. Outreach teams use this information to plan site visits.
  2. During the visit they use the Careview signposting tool to refer residents to resources like counselling services, housing support and community initiatives to achieve positive outcomes. This signposting tool is up-to-date guidance connected to the local own database.

With this demonstration project new features will be added to increase the impact of site visits and pilot Careview in several cities.

Users and their needs

A Careview user is a member of the frontline team of a local authority, voluntary organisation or a Police Community Support Officer (PCSO) who requires an evidence-based reporting and outreach tool to deliver the provision of care. Careview is not open to members of the public.

Careview customers are primarily:

Mid-Large cities in UK and Europe with a significant population of older residents or newly arrived migrants. Public Health and Social Care departments are unable to identify socially isolated residents and deliver the provision of care. Careview’s secure heatmap of social isolation hotspots increases the probability of finding residents in need.

Mid-large charities with a regional or national remit to deliver a provision of care to vulnerable residents. Frontline staff within these organisations do not have access to up to date information to locate vulnerable residents or a standardised signposting protocol. This leads to duplication of data and incorrect assessments. The signposting tool enables frontline staff to refer residents to standardised and relevant services.

Careview is currently deployed in Leeds City Council 10% most deprived areas. Bury City Council, part of Great Manchester Authorities and AgeUK Wakefield are the next two pilots. A European expansion will follow after the UK validation

Service/ system concept

Reliable operation with GNSS positioning data at its core: Careview is a location based service with a single-step operation – tap the heart icon– to crowdsource location intelligence from users. This is made possible by GNSS positioning data. Our solution offers actionable insight, which is updated in real time and has shown to improve the provision of care as well as create financial savings, thanks also to full integration into local authorities processes and procedures already in place.

Image credit: Dhyaan Design Limited, Project: Careview

PWA (Progressive Web App) is an application that loads like a regular website but offers functionalities like hardware access on the smart phone. Careview is a 12-factor secure application that’s designed to be deployed in a PaaS cloud. 12-Factor is a type of software architecture. Building internet applications to the 12-Factor specification allows them to be scaled horizontally, by keeping things like data storage, configuration and logging away from the application logic. As you don’t have to deploy it in a data centre and don’t need dedicated staff, Careview has low operating costs. It can be scaled automatically to thousands of users. The backend has a dashboard, which can be customised for specific analytics,  and the data can also be exported as a CSV file.                                                    

Space Added Value

GNSS location data is used to improve Careview functionality. Careview aggregates user-generated data to show hotspots of social isolation across a city. This information is generated automatically by the device when the user taps the heart icon. Currently, this data is used passively for door knocking. To increase the impact of site visits, we want to give users the ability to improve the original dataset based on their assessment. We will use GNSS positioning to automatically update the map based on the user's location to reduce hotspot intensity (if the area needs less attention) and confirm hotspot intensity (if it is indeed a problem). 

Current Status

The activity started on 1 September 2019. The team is focusing on interviews with users in all three pilot cities to collect their needs in detail and understand local processes. This is important to be able tailor developments to the actual needs.

Status Date

Updated: 08 November 2019 - Created: 08 November 2019