What is a user?

In the scope of ESA Business Applications a user is defined as an entity whose needs can be covered with a service provided by a third party. By means of this, a commercial agreement is established between the user and the provider of the service.

A user can be a:

• person who represents  a user group

• company which provides a service or a product reseller

• public organisation: e.g. government agency, public authority, club, international organisation, etc.